Terms + Conditions

Welcome to Better Self. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Better Self, you confirm that you are of legal age in your country to participate in our services. 

Minimum Commitment 

  • 1:1 Coaching

    Better Self have a minimum 24-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

If you decide to cancel during this period, you will be required to pay the 24 weeks in full. Following your minimum term commitment your coaching service will continue on an ongoing basis unless the cancellation process is followed.

  • Group Coaching

Better Self have a minimum 16-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

If you decide to cancel during this period, you will be required to pay the 16 weeks in full. Following your minimum term commitment your coaching service will continue on an ongoing basis unless the cancellation process is followed.

Payment of Service 

  1. You will be required to pay for your services via Stripe/Newie direct debit. 

  2. You may be subject to an onboarding fee/commencement call fee.

  3. You will be required to pay in monthly instalments which will be automatic via direct debit. 

  4. If Better Self does not receive payment from you within fourteen calendar days of any payment date, then you will be charged a late fee of $5 per each day that Better Self does not receive payment. If Better Self has made reasonable attempts to notify you of your outstanding balance, and your balance remains unpaid or partially paid, then Better Self reserves the right to send you to collections for any and all outstanding payments. You agree to pay for all Better Self’s reasonable collections and legal costs encountered while attempting to collect against you.

  5. If you have any changes to your bank card, bank account or payment method, you are required to let Better Self know immediately and inform via email. 

  6. We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.

  7. Refunds are not applicable with your service.

Cancellation of your service 

You are required to provide 30 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. If you are still within your minimum commitment period, your cancellation will take effect at the end of that period, even if your 30-day notice ends sooner. This means you must continue service and payments until your minimum term is complete.

Cancellation notices are to be provided by filling in our cancellation request form: Cancellation Request 

Better Self is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.  

Coach Desires to Cancel or Reschedule: In the event Coach cannot or will not perform his/her obligations in any or all parts of this Agreement, Coach (or a responsible party) will immediately give Notice to Client, and at the Coach’s discretion, either attempt to find a reasonable substitute to fulfill the terms of this Agreement or issue a refund or credit based on a reasonably accurate percentage of Services rendered. In the case of a refund where, at the discretion of the Coach, no reasonable substitute is found, Coach shall excuse Client of further performance obligations in this Agreement.

Pause Periods 

  1. Your service can be put on hold for up to 4 weeks following your minimum commitment period.

  2. You are to provide at least 14 days notice for your service to be paused to help@betterself.co.nz. Direct in app messages or communication through other channels will not be accepted

  3. Pause periods are not valid in your minimum commitment period. 

  4. Your program will be put on hold, and your app access may be removed during this time period. 

  5. A $20 administration fee applies

Medical Disclaimer 

  1. Upon signing up with our program, you will be required to fill in a PARQ form through our training app. If you disclose any pre-existing medical conditions and/or disability, you will be required to provide a doctor's referral. 

  2. Better Self will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training. 

  3. You agree to not hold Better Self available for any injuries or medical conditions that may occur during your time with Better Self. 

  4. You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional 

  5. You acknowledge that any nutritional advice provided by Better Self is general in nature and may not be tailored to your specific needs or medical conditions. For detailed nutritional guidance, you should consult a registered dietician and/or a general practitioner.

  6. You understand that we do not provide diagnosis, treatment or advice outside of our scope of work. 

Liability 

  1. We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety. 

  2. You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

Service Terms

  • Communication 

  1. You are expected to respond in a timely manner and be polite in your communication with Better Self 

  2. Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately. 

  • Check-Ins 

  1. You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted. 

  2. If you do not submit your check-in on time, your check-in may be missed and reviewed in the following check-in. 

Intellectual Property 

  1. You consent to be interviewed, photographed, videotaped (the “Content”) during participation in the program and consents to the release, publication, exhibition, or reproduction of the Content to be used for public relations, news articles or telecasts, education, advertising, research, inclusion on websites, fundraising, or any other purpose by Better Self, and her affiliates. The client hereby releases Better Self, her affiliates and their respective officers and employees, and each and all persons involved from any liability connected with the taking, recording, or publication of said Content, including all interviews, photographs, slides, images, videotapes, or sound recordings. You waive all rights that may have to any copyright ownership over said Content or to claims for payment or royalties in connection with any exhibition, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, or other publication irrespective of whether a fee for admission or film rental is charged.

  2. You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately. 

  3. Copyright Ownership: In the event that any copyrighted work(s) are created or shared as a result of the Services provided by Parties in accordance with this Agreement, the contributing Party owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law, whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by the Party who creates the materials and may be used in the reasonable course of each Party's business going forward. For example, if Better Self shares a spreadsheet that you utilise, you may not share, distribute, sell, or otherwise enjoy the privileges of said spreadsheet and copyrighted material contained within the spreadsheet.

  4. Trademark Ownership: Any and all trademarks, whether registered or unregistered, remain the property of the contributing Party. Permitted Uses of Material(s): Better Self grants to you a non-exclusive license of product(s) produced with and for you for personal use only so long as you provides Better Self with attribution reasonably visible on primary or related course materials or marketing collateral. In no event are you allowed to share Better Self’s materials with any third party without Better Self’s express prior written permission.

Personal Information 

  1. You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent. 

  2. Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Better Self. You acknowledge that you may receive promotional and informational emails from Better Self, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.